A highly motivated professional with over 25 years experience of high value, customer-facing pre-sales activities with managerial experience in previous roles. Maintains a consistent track record of significant customer wins while becoming a "go-to guy" within the organization and a trusted advisor to the customer base. Specialties: High-value Service Provider and Large Enterprise deal experience, OSS/BSS Software, Fault/Performance/Root Cause Analysis, Network Management, Configuration Management, Provisioning, Network Technologies, Application Management, Cross-Domain Management Principles, Enterprise Communications Platforms in the context of ITSM, Business Continuity, and Disaster Recovery